以下是客戶查詢時最常問的問題,按主題分類。答案寫得直接 —— 收費、時間、責任誰屬,不用問第二次。仍然想問?WhatsApp 傳張車位相片最快。The questions customers actually ask, grouped by topic. The answers are direct about cost, timing and whose responsibility something is. Still want to ask? A photo of your bay on WhatsApp is the fastest route.
是。EV CASE LIMITED 是機電工程署(EMSD)註冊電業承辦商,註冊編號 040287,施工由註冊電業工程人員(REW)負責。香港法例規定,固定電力裝置的新安裝、加裝或改裝必須由註冊承辦商承辦及由註冊工程人員檢查測試 —— 安裝充電樁正正屬於這一類。Yes. EV CASE LIMITED is a registered electrical contractor with the EMSD, registration number 040287, and the work is carried out by registered electrical workers. Hong Kong law requires that any new, added or altered fixed electrical installation be undertaken by a registered contractor and inspected and tested by a registered worker — installing a charger is exactly that.
有。門市在九龍牛頭角定安街 37-43 號立興大廈地下 C 號舖,Wall Case 3 同配件都有現貨可以睇同試。落門市之前 WhatsApp 我們一聲,確保有人在。Yes — Shop C, G/F, Lap Hing Building, 37-43 Ting On Street, Ngau Tau Kok, Kowloon. Wall Case 3 and the accessories are there to look at and try. Message us before coming so someone is in.
可以。屋苑及法團審批所需的整份文件包由我們預備:安裝圖則、電力負載計算、承辦商牌照副本、公眾責任保險證明、CE 測試報告。需要時我們亦可以出席法團會議解答技術問題。Yes. We prepare the whole pack management and the owners' committee need: installation drawings, load calculations, a copy of the contractor licence, proof of public liability insurance and the CE test reports. We can attend the committee meeting to answer technical questions if that helps.
四步:免費上門視察(睇電錶、量走線、即場報價)→ 提供安裝計劃書及電錶申請文件(約 3 個工作天)→ 夾期施工,安裝充電設備及獨立電錶、當日簽發 WR1、當日掛錶(一般 14 天內)→ 2 年免費上門保養。不同車位類型的詳細步驟,見安裝頁。Four stages: a free site survey (meter, cable run, price on the spot) → the installation proposal and meter application documents, about three working days → the work itself, charger and dedicated meter, WR1 issued and the meter hung the same day, usually within fourteen days → two years of free aftercare visits. The step-by-step for each bay type is on the installation page.
視乎車位類型,樽頸完全不同。已完成 EHSS 或已有刀掣:約 2 星期。新型屋苑 13A 掣位:約 2 至 3 星期。村屋及獨立屋:獨立電錶申請約 2 至 3 個月,這一段時間主要在中電手上。舊式屋苑需經法團審批:視乎他們幾時開會,一般 4 至 6 星期起。It depends entirely on the bay type, because the bottleneck is different in each. EHSS-completed or an isolator already fitted: about two weeks. A newer estate with a 13A outlet: two to three weeks. Village and detached houses: the dedicated meter application runs two to three months, most of it on CLP's clock. An older estate needing committee approval: four to six weeks and up, depending on when they meet.
大部分情況可以先睇相報價:WhatsApp 傳刀掣、車位同電錶房的相片,我們一般即日回覆。但施工前仍然會上門確認刀掣的額定電流、線徑同實際走線 —— 這一步不收費,而且正正是避免「裝完先發現要改線」的關鍵。Usually we can price it from photos first: send the isolator, the bay and the meter room on WhatsApp and you'll normally have an answer the same day. We still attend before the work to confirm the isolator's rating, the cable size and the actual run — that visit is free, and it's what prevents finding out after the unit is on the wall.
屋苑車位:文件同技術欄目由我們預備好,你在自己的中電帳戶按一下提交,約 5 個工作天收到按金單,之後的跟進、夾期同施工全部由我們接手。村屋及獨立屋:整個流程約 2 至 3 個月。港燈供電範圍(港島、鴨脷洲、南丫島)接受由承辦商代辦,你只需簽表格。For an estate bay: we prepare the paperwork and the technical fields, you submit it from your own CLP account, the deposit notice arrives in about five working days, and the chasing, scheduling and installation are ours from there. For a village or detached house the whole route runs two to three months. In HK Electric's area (Hong Kong Island, Ap Lei Chau, Lamma) the contractor may file on your behalf, so you only sign.
可以,但須取得業主書面同意 —— 屋苑管理處同電力公司都會要求。我們可提供標準同意書範本給你交予業主。Yes, with the owner's written consent — both the management office and the utility will ask for it. We can provide a standard consent form to pass to your landlord.
全免,亦沒有任何後續責任。我們寧願你在決定之前知道真實情況 —— 包括「你這個車位暫時裝唔到」這種答案。Free, with no obligation afterwards. We'd rather you knew the real situation before deciding — including when the answer is that your bay can't take one yet.
按車位類型明碼實價:已完成 EHSS 或已有刀掣 $4,380 起、新型屋苑 13A 掣位 $5,800、村屋及獨立屋 $7,800 起(以電錶至車位 10 米內走線計)、舊式屋苑因走線由 5 米到 60 米都有,實地勘查後報價。淨機價 $4,380 起。詳細價錢表在商店頁。Priced by bay type and published: from $4,380 where EHSS is done or an isolator is fitted, $5,800 for a newer estate with a 13A outlet, from $7,800 for a village or detached house (a run of 10m or less, meter to bay), and quoted after a survey for older estates, where runs range from 5 to 60 metres. The unit alone starts at $4,380. The full table is on the shop page.
一口價全包:充電機、安裝獨立電錶、WR1 完工證明書、2 千萬工程第三者保險、2 年一換一保養、安裝計劃書。報價之後唯一會變的情況,是現場出現勘查時見不到的東西(例如拆開電錶箱才發現線徑不足)—— 遇到這種情況我們會先停手、講清楚、你同意先做。One price covers the charger, the dedicated meter, the WR1 certificate, HK$20M third-party works insurance, the two-year one-for-one warranty and the installation proposal. The only thing that changes it is something the survey couldn't see — an undersized cable found on opening the meter box, say. When that happens we stop, explain, and only carry on once you've agreed.
有。安裝完成後由註冊電業工程人員檢查及測試,再由註冊電業承辦商簽發 WR1《完工證明書》—— 這是機電工程署的法定表格,不是我們自己印的紙。日後驗樓、出租、買賣或處理管理處文件都可能要出示。Yes. On completion a registered electrical worker inspects and tests the installation and the registered contractor issues Form WR1, the statutory EMSD completion certificate — not a document we print ourselves. You may need it later for inspections, letting, selling, or management office paperwork.
Wall Case 3 通過 CE、FCC 及 UKCA 認證,EMC 及 LVD 測試報告齊備,可提供副本給管理處或法團。其他品牌則按各自原廠證書,我們同樣可以提供。Wall Case 3 is CE, FCC and UKCA certified with EMC and LVD test reports on file; copies can be given to management or the committee. Other brands come with their own manufacturer certificates, which we can also supply.
有。每宗工程備有 HKD 二千萬工程公眾責任第三者保險,保單副本可提供給管理處存檔 —— 大部分屋苑批准施工之前都會要求。Yes — HK$20,000,000 third-party public liability cover on every job, with a copy of the policy available for the management office's file. Most estates ask for it before approving works.
安裝工程 2 年保養,期內因安裝問題引致的故障上門維修免費。Wall Case 系列機件同設 2 年保養,非人為損壞免費一換一,並免收上門人工費。其他品牌的機件按原廠條款處理,我們會協助你辦理。有事直接 WhatsApp 同一隊人,唔使再搵過。Two years on the installation, with faults caused by the install repaired on site at no charge. The Wall Case series carries two years on the hardware too: a free one-for-one replacement for non-accidental faults, with no call-out labour charge. Other brands follow their manufacturer's terms and we'll process the claim for you. Either way it's the same team on WhatsApp.
7kW(單相 32A)每小時大約補到 40 至 50 公里續航,一晚由低電量充滿絕大部分家用情況都足夠。22kW 需要三相供電,快約三倍,但家用充電的真正對手不是速度而是你泊車的時數 —— 這一點在充電指南有詳細比較。7kW (single-phase 32A) adds roughly 40 to 50 km of range an hour, which fills almost any car overnight from low. 22kW needs a three-phase supply and is about three times faster, but home charging competes with how long you're parked rather than with a public rapid — there's a full comparison in the guide.
用電力公司的電動車分時段電價,再用充電器的延遲充電,踩正便宜時段。中電非高峰每度 94.5 仙(晚上 11 時至翌日下午 4 時),比高峰的 137.5 仙平 43 仙;港燈超低谷(凌晨 2 至 6 時)每度回扣 18.7 仙。前提是充電設施有自己的電錶。Use the utility's EV time-of-use tariff and let the charger's delay timer start inside the cheap window. CLP's off-peak is 94.5 cents a unit (11pm to 4pm) against 137.5 at peak — 43 cents apart. HK Electric gives 18.7 cents back per unit between 2am and 6am. Both presuppose the charging equipment has its own meter.
用得,功能不減。Wall Case 3 的充電、調較電流同延遲充電全部在機身完成,網絡只用於手機 APP 遙距操作。冇網絡就用 RFID 拍卡,每部連 2 張卡。Yes, with nothing lost. Charging, current adjustment and the delay timer all happen on the unit; the network is only for remote app control. Without one you use the RFID cards — two are included.
不是。我們主推自家 Wall Case 3 是因為保養同售後由同一隊人負責,但亦代理 BMW、Wallbox、SCHNEIDER、Teltonika、華為、Zeekr、埃安等原廠型號,你自己買回來的機我們同樣可以安裝。支援 Type 1、Type 2 及 GB/T 插頭。No. We recommend our own Wall Case 3 because the warranty and the aftercare then sit with the same team, but we also supply BMW, Wallbox, SCHNEIDER, Teltonika, Huawei, Zeekr and AION units — and we'll install one you bought yourself. Type 1, Type 2 and GB/T connectors are all supported.
可以。拆卸、搬遷及重新安裝都做得到,新地點同樣需要重新檢查測試及簽發 WR1(原有的那張只適用於原有裝置)。新居的電錶安排亦要重新處理,WhatsApp 我們講一聲,我們會告訴你新地點屬哪一種情況。Yes — removal, relocation and reinstallation are all possible. The new location needs its own inspection, testing and WR1, since the original certificate covers the original installation only, and the metering has to be arranged again. Tell us where you're moving to and we'll tell you which of the four situations the new bay is.
車位同電錶的相片,比十句描述講得清楚。我們一般即日回覆。A photo of the bay and the meter says more than ten lines of description. We normally reply the same day.